Some people are addicted to substances, some to Netflix and some others, the average Joes like me are addicted to food. Like, this gets serious. I get hangry, and when I get to that point, I absolutely must eat what I feel like eating. Add some serious cravings and we are on the verge of war. But otherwise, on a normal day, like twice a month, I am a perfectly nice person.
So the other day, I was craving some Taco Bell and then I had to figure out how to get it at home. And that’s when I went exploring the world of food delivery apps. Up for consideration were Foodpanda and Swiggy. Since Foodpanda didn’t show Taco Bell in my area and Swiggy did (seriously, Swiggy has a lot more choices than FoodPanda), I decided to review the app. I went over to the Google Play store and they were even replying to people’s comments so I was a happy pup.
The Swiggy interface is clean and has lots of tempting pictures of food. Which for a hungry person is evil but I understand where they are coming from. They give you options from your area and stuff that’s almost an hour away so you’ve plenty to play with. I like that it’s got the restaurant listed, the price point of it and also how much time it would take for the food to be delivered from that particular place. However, the timings can be really off so be mindful of that.
Once you choose your restaurant, you get a list of all the items available at the place. You can then choose quantity and any customization you may want. The process of ordering was quite smooth and easy. Also because I knew what I wanted. For someone who’s trying a place for the first time, the lack of descriptions might make it a little difficult to make a decision. Then again. I don’t know why you would try something new with an app.
The navigation is really simple. The top bar allows you to quick scan through the items you may want. After this, they ask you to login before you can move on. Which really, I don’t enjoy. The app also constantly asks for permission to make calls, receive and send smses and the like. Not good. At some point, it wanted to control my entire phone. They then ask for your number, then your address and they probably asked for my first born but I was bored by then so I agreed to it. Once you put in your number, you’ve to put in a password. Then , it will ask for your address. This obviously I put in.
Once you give them all of this, they send you to the payment page where you part away with your hard earned cash. They’ve plenty of options to choose from here. From mobile wallets to cards to COD. Now, here, ensure you’ve clicked on ‘Add New Card’. I saw the HDFC logo and clicked on it quickly then realising that I don’t remember my Net Banking details. But you are probably educated and read so, you’ll not make these silly mistakes.
Once your order is place, you move to this map where they give you step by step instructions on what is happening with your food. First, it tells you if the restaurant has confirmed your order. Then they tell you who’s there to get your order. Then that they did , in fact, get the order and are on their way. After that, you can track this guy down to every exhalation till he gets to your place.
Once the guy was around here, he called me to get the exact location. When I went down to get it, he had no uniform on but that didn’t bother me because he had my food and after waiting more than an hour (to be fair, it did say 53 minutes), I was famished and couldn’t be bothered about his clothing. Also, the map showed him much farther away than he was so I was a little confused. There’s no Swiggy branding on the order as well. Maybe they know what’s going on? Swiggy?
Verdict: Overall, I do like the app and it makes it deliciously easy to get food you want at your doorstep. There are a few hiccups like delivery time and stuff. There’s also a lot of updating but I can’t tell if it’s real time because this guys was under my nose and the app showed him 11 minutes away. Anyway, it’s an app I would recommend trying the next time the cravings hit. BUT. BUT, please don’t ask for so many permissions to do things I wouldn’t let anyone do on my phone. Psst. Send nudes. kind. 🙂