So this salon at home service is really catching up, huh? There’s MyGlamm, Beautyjoy.in, LocalOye and a bunch of others who bombard our Facebook timelines promising you some me time. The truth is at home salon services involve ushering family members out of the house, getting your maid to stop asking you inane questions and cleaning up your room so the service person doesn’t judge you. Anyhow, I was very interested in what Urban Clap had to offer so I went ahead and downloaded their app. Actually, I first tried not downloading their app and just going to their website. I could browse the website from my phone but not from my desktop. So then, suitably chastened, I went to Google Store and read the reviews. They didn’t say the app was crap or made the phone slow or caused my beloved phone to do its own thing, so I installed it. Here’s how the experience of that was.
Once you download Urban Clap, you can choose from a bunch of services. There’s salons (only for women right now), cleaning, repair and other categories, so take your pick.
I obviously went for the salon services. They gave me some cheap options and I wanted to not pick a package so I went for individual services.
I picked a facial and a threading service which didn’t amount to much. Except that typo. That was funny.
They asked me when and where I wanted the service, so I put in the details.
I got super excited and then they asked me to stop being such a miser, subtly of course. I went back and picked a package.
I had to sign in. I hate that. But I had to. And they asked me for my number also. They later messaged me when I made the booking and when someone responded to the booking.
That Rs.500 discount they were teasing me with? Yeah, only on Paytm. Unfair, I say.
I made the booking. A lady responded. She had a 4-star rating, so I assumed she was good. Also, once someone responds, I don’t know if anyone else providing the same service can also respond. It limits your choice if you don’t have 2-3 people who want to do the service for you.
Salon Service Review
I chose a Rs.1500 service as you can see and Pushpa Badgujar chose to give me the service. In many ways, this puts the control entirely in the professional’s hands and not the customers’ which is a downer. I assume at this point that Urban Clap doesn not whet the professionals registered with them for skills or experience. I say this because my ‘professional’ salon lady was carrying all her equipment in a large, blue plastic bag. She could have had a kidnapped child in there. She also seemed extremely nosy and intrusive and asked about everyone in my family, my extended family and even my neighbours –but they deserve that. Haha. Kidding. Not.
Her services were average to say the least and nothing to write home about. The massage was just an oil application with no real talent and the facial equipment looked unclean. I would suggest sticking to MyGlamm for at home beauty services because as the guy who came in told me, they are all stationed at the MyGlamm office in Lower Parel till they get a call. Here they get trained in all aspects and that difference showed. You can read my review of MyGlamm here.
Verdict: You could download UrbanClap to check it out for other services but for the home salon one, you can give it a miss. Your neighbourhood beautician will do just fine. I must bring up the fact that any problems that people complained about on the Google Store were responded to by the company, which is good.
Destress Quotient: 3 AAHs (?)
Update: After the brand read this review (have a look at the comments), they did get in touch with me. They sent over two women to give me a complimentary massage. While these women appeared much more professional and clean, the massage was average. I think in home services, I might just need to readjust my expectations from a massage. These are what we call a ‘maalish’ and I shouldn’t expect more, I guess? What do you think?