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3 banking basics you need to know and review of HDFC Bank, Ghatkopar East

I am going to sound a little too fancy for my own boots with this post but I have grown up on a staple diet of ATMs and card swipes. Yes, I am spoilt like that and I am sure many of us in this generation are. With Netbanking and cards sent home, detours to the bank are barely on our itinerary. If a bank errand must be run, we send office boys running to the bank, so basically, we don’t know a bunch of stuff. I learned so much recently from just physically going to the bank to get few things done.

I am also going to include a review of the HDFC Bank, Ghatkopar Branch here. I figure by now you know I live in this area and most reviews are going to atleast start from this place.

Lessons from going to the bank

  1. You need a cheque to get a DD made

I was applying for a visa to Malaysia and since they don’t accept cash payments for some of the charges, I was required to make a demand draft. Since I bank with HDFC, that’s where I went. To get a DD made, you will need to fill in a cheque (yes, they don’t accept cash to make a DD). You will be given a form which requires you to fill in the details of whose name the DD will be drawn in, where it’s payable (city) and the amount. You then hand this in to the cashier who will make you a DD which is also called a Manager’s Cheque. Also, ensure you’ve got the city right because apparently that’s the only place it’s valid in. A caveat, this is the procedure when you go to the bank you bank with. The process is different otherwise.

  1. Id for cash deposit

For a cash deposit above Rs.50,000 you will require a PAN card or some sort of identity card with you. Also, for some un-understandable reason, a driver’s license issued in Maharashtra doesn’t work as an identity document. Another thing, if you’ve that much cash to deposit in the bank, it’s always nice to share it with the blogger that gave you this important piece of information.

  1. You get charged for using the ATM

If you are an ATM lover, your probably know this already but starting 2014, banks have capped how many times you can use the ATMs for free. The agreed upon limit if 3 free transactions in own bank and 2 in other bank ATMs. Banks that are nice offer you more free transactions on their own ATMs but if it’s charged, you end up paying a little over Rs.22 for every transaction. I say shop online and swipe your card like crazy.

The Review

The HDFC bank in Ghatkopar is next to old Achija and if you don’t know where that is, you’re obviously living under a rock. The bank has two floors and for quick transactions and if your account balance doesn’t warrant much love from the bank, you should just head upstairs. They have the 3 cashiers on the left when you enter and 3 personal bankers straight up front. I must admit that I had a wonderful experience because they have one person who’s always standing there ready to help out anyone who walks in looking super confused. They then direct them to the right people and even take you through the procedure. When my Netbanking wouldn’t work, I walked up to a Personal Banker who immediately resolved my issues and corrected all problems I was facing with my online transactions. I was then given a brief demo for the Chillar app (very interesting. You can transfer money easily if you and a friend both bank with HDFC and have the app) and also for Smartbuy which if nothing else will give me discounts on BookMyShow and that’s kind of awesome. Overall, my experience with this branch of HDFC was quite seamless. The best bit was where the Personal Banker (I must get his name) was quite friendly and smiled widely. Always makes a great impression.

Quick transaction

Bank: HDFC, Ghatkopar East Branch

Service availed: Making of a Demand draft and 3-month bank statement

Get in touch: Ghatkopar East, 001 / 002, Samyak Darshan Junction Of Tilak Road& Vallabh Baug Lane, Mumbai, Maharashtra 400077 Call: 022 6160 6161

Destress quotient: 4 AAHs

Verdict: I don’t know if all HDFC branches have one person who waits , silently watching (in a good way) and promptly offers assistance but this is a great initiative that’s likely to help them retain customers.

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